Newly Released Patches Do Not Show up in a Scan

Version 3

    Symptoms


    Newly released patches do not show up in a scan, What can I do ?

     

    Resolution


      • Verify the patch has actually been released in our XML
        • You can verify this by checking View\Patches and searching for the desired patch
      • Run Help > Refresh Files to update their patch definitions
      • Once in a while the new data fails to import to the database. This can often be fixed by closing the Protect console, performing a restart of the  Protect Console service, and then running Help > Refresh Files once more
      • Check the data files manually to see if they have the updated date/time. The files are located in the following directory by default:
          • Vista/2008/Win7:
            • Protect 8.X C:\ProgramData\Shavlik Technologies\NetChk\DataFiles
            • Protect 9.X C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles
          • XP/2003:
            • Protect 8.X C:\Documents & Settings\All Users\Application Data\ Shavlik Technologies\NetChk\DataFiles
            • Protect 9.X C:\Documents & Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\DataFiles
            • The main data files to check are: hf7b.xml/cab, pd5.xml/cab, protect.manifest.xml/cab

     

      • If the files are not up-to-date, but you have performed a Help > Refresh Files, check the following:
            • There may be cached files downloading. Have the customer clear the cache in Internet Explorer as well as any proxy currently in use.
              *Proxy caching is what most often causes this issue so don’t let the customer fool you with a quick answer of “no proxy” – verify if they are using a proxy by checking in IE under Tools > Internet Options > Connections > LAN Settings.
            • Add “xml.shavlik.com” to their trusted websites.
            • Make sure they don’t have general connectivity issues or anything blocking our connection to xml.shavlik.com to download files.