Correcting Issues Caused by out of Date Root Certificates

Version 19


    This will help you identify agent issues caused by out of date root certificates.


    • Cannot install or update agent binaries in Shavlik Protect
    • Installing or updating Protect agent binaries fails
    • The agent interface installs, but the the scanning engines, such as patch, threat, and asset engines, are missing


    The STAgentUpdater.log file returns entries similar to:


    SingleFileDownload.cpp:340 Signature check failed - C:\ProgramData\Shavlik Technologies\Agent Data\

    STAgentUpdater.cpp:629 Update failed with error: class STCore::CInvalidOperationException at XmlDomManagement.cpp:356: Error loading XML document from 'C:\ProgramData\Shavlik Technologies\Agent Data\Protect.manifest.xml': The system cannot locate the object specified.

    <somepatch>.msi failed signature check


    The root certificates on the target agent machine are expired or out of date.



    Microsoft Article: Windows Root Certificate Program members

    Affected Product(s)

    Shavlik Protect 9.x