Correcting Issues Caused by out of Date Root Certificates

Version 19

    Purpose


    This will help you identify agent issues caused by out of date root certificates.

     

    • Cannot install or update agent binaries in Shavlik Protect
    • Installing or updating Protect agent binaries fails
    • The agent interface installs, but the the scanning engines, such as patch, threat, and asset engines, are missing

     

    The STAgentUpdater.log file returns entries similar to:

     

    SingleFileDownload.cpp:340 Signature check failed - C:\ProgramData\Shavlik Technologies\Agent Data\protect.manifest.cab

    STAgentUpdater.cpp:629 Update failed with error: class STCore::CInvalidOperationException at XmlDomManagement.cpp:356: Error loading XML document from 'C:\ProgramData\Shavlik Technologies\Agent Data\Protect.manifest.xml': The system cannot locate the object specified.

    <somepatch>.msi failed signature check


    Cause


    The root certificates on the target agent machine are expired or out of date.

     

    Solution


    Microsoft Article: Windows Root Certificate Program members


    Affected Product(s)


    Shavlik Protect 9.x