Patch Package That Requires Reboot Fails After Reboot

Version 6

    Symptoms

     

    Patch packages that requires reboot fails after the scheduled reboot.  Information event under Setup in  Windows Event Viewer shows that the package has been installed but needs a reboot.  After server is rebooted, the event viewer displays another information event that says the the "Package KB failed to be changed to the install state  0x8007005". A customer that uses McAfee reported the error "Blocked by Access Protection rule NT AUTHORITY\SYSTEM C:\Windows\System32\poqexec.exe" in the log AccessProtectionLog.txt

     

    Resolution

              
    0x8007005 is a ACCESS DENIED error.  This error can be caused by third-party security programs such as firewalls and anti-virus software. Disable Anti-Virus on the target device before patch deployment.

    Affected Product(s)

     

    Protect Version: All