Manually Enabling Verbose Console Logging

Version 4

    Symptoms

     

    You are unable to set verbose logging in the console due to crashes or other errors.

     

    Resolution

     

    Verbose logging can be enabled via config file.

     

    Start --> Run --> services.msc

    Stop Shavlik Protect Console Service

     

     

    Open explorer

    Navigate to the Protect Installation folder. Default location is C:\Program Files\LANDesk\Shavlik Protect

    Backup ST.ServiceHost.exe.config

    Then open ST.ServiceHost.exe.config

    Change the following:

     

     

    From:

    <switches>

    <add name="STServiceHostSwitch" value="Information, ActivityTracing"/>

    </switches>

     

     

    To (Case is important):

    <switches>

    <add name="STServiceHostSwitch" value="All" />

    </switches>

     

     

    Save

     

    Start Shavlik Protect Console Service

    Reproduce the problem.

    Location of logs can be found here: http://community.shavlik.com/docs/DOC-22921