Sending Updates to Agents on the Cloud Returns Agent Didn't Respond

Version 8

    Symptoms

     

    Sending updates to Agents on the Cloud returns message: "Agent didn't respond."

             

    Cause

     

    The Agent didn't respond message refers to communication on a local network and does not refer to synchronization with the Cloud Server.  Administrators should expect this message if they are updating agents outside of the firewall through the Protect Cloud.  For more information on Cloud Agents see http://www.shavlik.com/support/Protect90HTMLHelp/Installing_Agents_from_the_Cloud.htm

     

    Affected Product(s)

     

    Shavlik Protect 9.x