Information About Error in Event Logs: the Following Boot-Start or System-Start Driver(s) Failed to Load: SBRE

Version 3

    Symptoms

     

    You will see the following error listed in event logs on the system where a VMware vCenter Protect 8.x or earlier agent was installed, but has been removed or upgraded to the Shavlik Protect 9.x agent:

     

    The following boot-start or system-start driver(s) failed to load: SBRE

     

     

    Resolution

     

    The error may be occuring because this is a remnant service from a Protect 8.x or earlier agent. Most likely the registry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SBRE" exists on the system, however, the file "C:\Windows\system32\drivers\SBREdrv.sys" does not exist.

     

    Protect 8.x used the GFI/Sunbelt Vipre 4.x SDK version whereas Protect 9.x uses the GFI/Sunbelt Vipre 6.x SDK version.

     

    The upgrade from a Protect 8.x agent to Protect 9.x agent that uses antivirus/active protection will cause this behavior.

     

    The leftover remnants of this service will do no harm to your system. You can choose to just ignore the event log errors, otherwise, it is safe to remove the service "SBRE". You can do the following to remove the service:

     

    -Open command prompt

    -Run the following:

    sc delete SBRE

     

    You should no longer have this error message in event logs afterward.

     

     

    Additional Information

     

    It is possible for this service to be on the system from an actual install of GFI/Sunbelt Vipre software if you have not been using a Protect agent on the system. If this is the case you may want to look to GFI/Sunbelt support for more information.

     

     

    Affected Product(s)

     

    Shavlik Protect 9.x